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Refund Policy

PURPOSE

This policy details the processes related to fee refunds for Global Leadership Institute (GLI).


SCOPE

All current and prospective students


PRINCIPLES

GLI’s principles regarding fee refunds includes:

  • complying with all regulatory and legislative requirements;

  • ensuring students understand when, how, and in what amount their fees will be refunded by GLI;

  • ensuring that fair, equitable, and transparent policies are in place regarding payment of any monies to GLI.

 

DEFINITIONS

Census date: when a student’s enrolment is finalised. If a student withdraws after census date, they must pay fees.

Compelling or compassionate circumstances: are those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing such as: 

  • serious illness or injury, where a medical certificate states that the student was unable to attend classes;

  • death of close family members such as parents or grandparents (where a death certificate should be provided);

  • major political upheaval or natural disaster in the home country requiring emergency travel which has affected on the student’s studies;

  • traumatic experience that has impacted on the student which could include involvement in or witnessing of a serious accident or witnessing or being the victim of a serious crime. Such cases should be supported by police or psychologists’ reports.

  • requirements in their workplace, transfers or changes in positions; this will require advice from their employer;

  • where GLI is unable to offer a pre-requisite unit; or

  • inability to begin studying on the course commencement date due to delay in receiving a student visa.

  • Domestic student: one of the following:

  • Australian citizen (including Australian citizens with dual citizenship) or

  • New Zealand citizen or

  • permanent humanitarian visa holder or

  • holder of a permanent visa other than a permanent humanitarian visa.

Enrolment period: semester or session where appropriate.

Exceptional circumstances: involve something that:

  • was beyond the student’s control; and

  • did not make their full impact on the student until on or after the census date; and

  • made it impracticable for the student to complete the units(s) requirements.

Fees: all fees, fines, and charges payable as specified.

International student: a student who is:

  • studying in Australia for an Australian High Education Qualification at a register provider;

  • who is not an Australian Citizen or Australian permanent citizen of a New Zealand Citizen; and

  • may or will hold an Australian student visa whilst studying in Australia with an overseas student visa.

Prospective student: generally thinking about lodging an application to study a particular course.

Student Offer Letter: offer of a place in a course to a successful applicant.

Tuition Fee: fee for enrolment in a course determined by GLI, and advised in the Letter of Offer, as being the tuition fees for the course (per semester).

Unit: discrete unit, where a combination of units makes up a course.

Withdrawal: formal procedure where a student decides to discontinue a course without the intention of returning or discontinues a unit with the intention of enrolling in it later.


DOMESTIC STUDENT REFUNDS

  • if a domestic student withdraws from a unit or takes a leave of absence on or before the census date for that unit, GLI will refund 100% of tuition fees paid for that unit, within 28 days of the census date of the unit to which the withdrawal applies;

  • if a domestic student withdraws from a unit after census date for that unit, no refund is applicable unless evidence of exceptional, compelling, or compassionate circumstances is provided;

  • if a domestic student defers, suspends, or cancels their course on or before census date for that course, a non-refundable administrative fee of $500 is due to recover administrative expenditure incurred.

 

INTERNATIONAL STUDENT REFUNDS

GLI will refund 100% of tuition fees paid, within 28 days of the census date of the units to which the withdrawal applies, where:

  • the student’s visa application is refused; or

  • the student is unable to commence their course based on exceptional, compelling, or compassionate circumstances; or

  • the offer of a place is withdrawn by GLI; or

  • the course which was applied for ceases to be offered by GLI.

 

An international student who defaults is not eligible to a refund of tuition or other fees. A student defaults when the student has:

  • supplied fraudulent, forged or deliberately misleading information and/or documentation to GLI; or

  • had their enrolment cancelled due to either academic or behavioural misconduct during the semester in which the misconduct occurred; or

  • failed to notify their request for refund within 90 days of the end of the semester in which the tuition fee was applicable; or

  • had their Confirmation of Enrolment (CoE) cancelled due to non-commencement of studies, lack of academic progress, failure to attend the required classes or other reasons within the student’s control; or

  • submitted the request for withdrawal from unit(s) after the census date and cannot demonstrate exceptional, compelling, or compassionate circumstances.

 

If an international student defers commencement of their course, a non-refundable $2,000 deposit component of tuition fees is due before commencement to recover administrative expenditure incurred. The relevant semester’s fees will be reduced by this amount after commencement.

 

If an international student cancels their course enrolment less than 28 days before the commencement of the course, a non-refundable $2,000 deposit component of tuition fees is due before commencement to recover administrative expenditure incurred.

 

If an international student takes a leave of absence on or before census date, GLI will refund 100% of tuition fees paid for that unit, within 28 days of the census date of the unit to which the leave of absence applies.

 

After census date, no tuition fees for the unit will be refunded unless evidence of exceptional, compelling, or compassionate circumstances is provided.

 

PACKAGE COURSES

For a package course, the initial course may be offered by the business partner, but the principal course must be with GLI. International students taking package courses are required to pay the first semester’s fees for both the initial course and the principal course of their package. For package courses, the refund of fees for the principal course (which must be with GLI) will be governed by this policy.


REFUND OF OVERSEASE STUDENT HEALTH COVER (OSHC)

A student may apply for a refund of the paid but unexpired portion of their OSHC premium where the student:

  • paid their OSHC premium but did not come to Australia;

  • could not/did not extend their student visa;

  • returned to their home country before the end of their approved stay for reasons beyond their control;

  • has completed their studies at the GLI and are returning home; or

  • has been granted Permanent Resident status in Australia.

 

Where monies for OSHC are held by GLI, the refund will be processed by GLI.


EXCEPTIONAL CIRCUMSTANCES

A refund may be granted to a student who makes changes to, or withdraws from a unit, after the census date provided evidence is supplied that the student had ceased attendance by the census date and was unable to notify GLI for reasons beyond their control.

 

GLI will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon, or abnormal.

 

Each application is examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.


PROCEDURES

Students must pay any prescribed fees by the due date. Failure to do so may result in cancellation of enrolment.


Students of GLI who wish to withdraw from a unit or course must do so in writing using the Leave, Deferment, or Suspension, or Cancellation Form which is available from GLI staff or the GLI website. GLI has a non-refundable fee component which is reflected on its registration form at the time of enrolment and is clearly defined and identified in the student written agreement. Non-refundable fees are in accordance with the refund schedule published on the GLI website.

 

Where GLI deems a student is in default GLI will issue a written notice of intention to cancel the student’s enrolment. The notice will include reasons and will inform the student of their right to appeal.


Seeking a Refund

If an international student is seeking a refund prior to commencing study with GLI because of a visa rejection, the student must provide GLI with written notification and a copy of documents evidencing the refusal including an original letter from the Australian Embassy, High Commission, or Immigration Office.


Transfer of Fees

GLI will not authorise the transfer of fees to other institutions or any other student’s account. Refunds for students will be completed in the same method by which the fees were originally paid, and must be refunded to the country of origin, if applicable – for example, where fees are paid by Electronic Funds Transfer (EFT), they may only be refunded to the originating bank account. If a third party such as a sponsor or scholarship agency paid for the student fees, any refund will be paid to the third party. If the initial bank account has been closed since the original payment, evidence of closure must be provided.

 

All refunds will be made within 28 days after GLI receives a written refund claim. The amount of the refund made will be in accordance with the refund schedule published on the GLI website.


Appeals Process

Current and prospective student complaints in relation to refunds are processed according to the Student Grievance and Appeals Policy. There are no charges for this process. GLI’s appeals processes do not circumscribe the student’s right to pursue other legal options. Students may take further action under Australia’s Consumer Protection Law.

Policy Owner

Finance Manager

Approval Date

30 January 2024

Approving Body

Executive Management Team

Reviewal Date

30 January 2029

Endorsing Body

Executive Management Team

Version

3.0

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