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Course and Tuition Assurance Policy

PURPOSE

This policy acknowledges the Commonwealth and State Legislations governing the operations of GLI including refunds of tuition fees. This policy complies with all requirements regarding the process for refunds of tuition fees to students where applicable for Global Leadership Institute (GLI).


DEFINITIONS

PRISMS: Provider Registration and International Student Management System, maintained by the Australian Government.

Domestic Student: student who is one of the following:

  • Australian citizen (including Australian citizens with dual citizenship);

  • New Zealand citizen;

  • Permanent humanitarian visa holder;

  • Holder of a permanent visa other than a permanent humanitarian visa.

International Student: student who is one of the following:

  • A citizen of any country except for Australia and New Zealand;

  • A temporary resident of Australia;

  • A permanent citizen of New Zealand.

Enrolment period: semester or session where appropriate.

FEE-HELP: loan that helps eligible fee-paying students pay their tuition fees at the Institute.

Fees: all fees, fines and charges payable as specified in the Schedule of Fees.

HECS-HELP: loan that helps eligible Commonwealth supported students to pay their student contribution.

Higher Education Loan Program: program to help eligible students pay student contributions (HECS-HELP), tuition fees (FEE-HELP).

Student contribution: contribution that Commonwealth supported students make towards the cost of their education.

Tuition Assurance Protection Scheme (TPS): initiative of the Australian government to assist international students whose education providers are unable to fully deliver their course of study


PRINCIPLES

GLI is committed to:

  • Protecting students in the unlikely event GLI ceases to provide a course;   

  • Providing students with an understanding of how the tuition assurance scheme works;

  • Providing students with an understanding of when, how and in what amount their fees will be refunded;

  • Complying with Schedule 1A of the Higher Education Support Act 2003.


ROLES AND RESPONSIBILITY

  • The President is responsible for ensuring that the appropriate assurance schemes are up to date for the Institute;

  • The Registrar or delegated authority is responsible to ensure that accurate information is provided to students;

  • Current and prospective students are responsible for ensuring that they read and understand the assurance scheme provided during the time of enrolment.


SCOPE

All courses


KEY STAKEHOLDER

All current and prospective students


PROCEDURE

In the unlikely event that GLI ceases to provide a course in which a student is enrolled, the student is entitled to a choice of:

  • An offer of a place in a similar course with GLI or another provider without any requirement to pay the other provider any student contribution or tuition fee for any replacement units (this is known as the ‘course assurance option’);

  • A refund of the student’s up-front payments and/or re-crediting of any FEE-HELP balance for any unit that the student commences but does not complete because GLI ceases to provide the course of study of which the unit forms part (this is known as the ‘tuition fee repayment option’).


COURSE ASSURANCE OPTION

Under the course assurance option, a student will be offered a place in a similar course of study by the agreed provider. If the student accepts this option, all necessary arrangements to ensure the student is able to enrol with the second provider in the similar course of study. This offered course will lead to the same or a comparable qualification without any requirement on the part of the student to pay the second provider any student contribution or tuition fee for any replacement units (that is, units that the student had commenced but not completed because the course ceased to be offered). A student will receive full credit from the second provider for any units of study successfully completed at GLI.


The second provider, nominated by the agreement may have different contribution amounts or tuition fees to the amounts or fees the student would have paid for units of study that were part of the course of study GLI ceased to provide, but which the student had not yet started studying. GLI will pay the difference between the GLI course and the approved alternative course.


A student is not obliged to enrol in a course of study with a second provider offered by the agreed provider under the course assurance option.


STUDENT CONTRIBUTION / TUITION FEE REPAYMENT OPTION

Under the student contribution/tuition fee repayment option, the agreed provider undertakes to pay the student the total of any up-front payments already paid by the student for any units of study the student has commenced but not completed because the course ceased to be offered. Students selecting this option will also have their FEE-HELP balance re-credited for the uncompleted units.


TUITION ASSURANCE PROTECTION SCHEME (TPS) INTERNATIONAL STUDENTS

The TPS ensures that international students can either:

  • Complete their studies in another course or with another education provider; or

  • Receive a refund of their unspent tuition fees.


If GLI cannot deliver the course a student has paid for, the TPS will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.


If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.



Policy Owner

Chair, Executive Management Team

Approval Date
Approving Body

Governing Board

Reviewal Date
Endorsing Body

Executive Management Team

Version

2.0

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